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Operations & Administration Support

Location: Innovation Park, Stirling
Hours: Full-time (part-time would be considered)
Salary: Competitive

Benefits: Pension Scheme and generous annual leave entitlement

 

Join our team

We're looking for an organised, friendly and proactive Operations & Administration Support professional to be part of our welcoming team at the Innovation Park.

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This is a varied role where no two days are the same. You'll play a key part in creating a professional experience for our tenants, visitors and conference guests while supporting the smooth day-to-day operation of our facilities. If you enjoy working with people, thrive on organisation and take pride in delivering excellent customer service, we'd love to hear from you.
 

What you'll be doing

As our Operations & Administration Support, you'll provide a broad range of administrative and operational support across the Innovation Park, including:

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Front of House & Customer Service

  • Welcome visitors and provide a professional first impression of the Innovation Park.

  • Answer incoming telephone calls and direct enquiries appropriately.

  • Manage incoming and outgoing post, including Royal Mail services.

  • Distribute mail to tenant mailboxes.

  • Process invoices and financial documentation for authorisation.

  • Coordinate deliveries and direct them to the correct suites or units.
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Conference Centre & Events Support

  • Prepare meeting rooms and communal areas to a consistently high standard.

  • Assist with setting up audio-visual equipment for meetings and events.

  • Coordinate conference room bookings with tenants and external customers.

  • Ensure booking documentation is completed accurately and on time.

  • Arrange catering requirements and ensure timely delivery.

  • Maintain the electronic events diary and communicate event information to colleagues.

  • Monitor conference equipment and report replacement or maintenance needs.

  • Support health and safety by informing visitors of emergency evacuation procedures.
     

Administration

  • Monitor and replenish stationery and office supplies.

  • Maintain photocopiers, paper supplies and toner levels, reporting faults where required.

  • Assist with recycling and waste management processes.

  • Report maintenance issues promptly.

  • Accurately record serviced office and hospitality charges.

  • Process bookings, purchase orders and ad hoc charges using Xero.

  • Issue parking permits and maintain associated records.

  • Communicate effectively with clients and tenants via email and telephone.

  • Support park-wide communications and engagement campaigns.

  • Maintain accurate databases in line with GDPR requirements.

  • Provide general administrative support as required.
     

Operations Support

  • Maintain records relating to maintenance, infrastructure and contractors.

  • Assist with utilities administration and maintenance requests.

  • Liaise with contractors to coordinate repairs and maintenance.

  • Support compliance with ISO standards and quality processes.

  • Assist with routine fire system testing and other health and safety activities.
     

About you

You'll be someone who enjoys working in a busy environment and takes pride in keeping everything running smoothly. You'll be approachable, organised and able to manage a variety of tasks with confidence.
 

We're looking for someone with:

  • Excellent customer service and communication skills.

  • Strong organisational and time management abilities.

  • High levels of accuracy and attention to detail.

  • Good IT skills, including Microsoft Office (experience with Xero is desirable).

  • The ability to prioritise competing tasks and work independently.

  • A positive, flexible and proactive approach.

  • Experience in an administrative, reception, facilities or customer-facing role (preferred).
     

Why join us?

You'll become part of a supportive team at a vibrant Innovation Park, helping businesses, tenants and visitors enjoy an exceptional experience every day. This is a fantastic opportunity to develop your skills across administration, facilities, customer service and event support within a varied and rewarding role.

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If you're enthusiastic, organised and enjoy making a difference, we'd love to hear from you.

Please send your CV and a covering letter outlining why you are the ideal candidate for this role. Be sure to include details of your current salary.

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Applications should be emailed to info@suip.co.uk for the attention of Lynn Harris by 17:00 on Friday, 17 July 2026.

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